3D Moon Night Lamp | Crystal Ball Moon Globe 🌕

CANCELLATION POLICY

Non-Personalised Orders:

Orders can be cancelled within 24 hours of placement if they are not yet dispatched.

If dispatched, cancellation will incur:

Shipping Fee

RTO (Return to Origin) Fee

5% Restocking Fee

Personalised Orders:

Orders involving any customization are non-cancellable and non-modifiable under any circumstance.

By placing a personalised order, you agree to this policy.

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REPLACEMENT POLICY

We only accept exchange requests for:

Damaged products

Incorrect items received

Important Conditions:

Must notify us within 2 days of delivery

Provide a complete, unedited unboxing video

Email all claims to: help.auratrove@yahoo.com

> Note: Personalised items are strictly non-returnable and non-exchangeable.

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REFUND POLICY

For Non-Personalised Orders:

Refunds are issued to the original payment source

A 5% cancellation & transaction fee applies

Refund reflects in 3–5 working days post processing

For Personalised Orders:

Refunds exclude:

Personalised item cost

5% cancellation fee

If already dispatched:

Personalised item cost + Shipping + RTO + 5% Restocking Fee will be deducted

For Damaged or Missing Items:

After inspection of submitted photos/videos, we’ll confirm approval or rejection

Approved refunds processed in 24–48 hours

Credited within 3–5 working days

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SHIPPING POLICY

Timelines:

Express (Metro & Tier 1 cities): 2–4 working days

Standard (PAN India): 5–9 working days

No shipments on weekends or public holidays

Shipping Delays:

Customised items may face 2–3 day delays during peak periods

Logistics delays (courier, customs, etc.) are non-refundable

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ORDER TRACKING

Once shipped, a Shipment Confirmation Email will be sent

Tracking details activate within 24 hours

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CUSTOMS, DUTIES & TAXES

Any customs fees, tariffs, or taxes are the customer’s responsibility

AuraTrove is not liable for such charges

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> 📩 For queries, contact our customer service at help.auratrove@yahoo.com

📌 Policy subject to change without notice — check latest version before placing an order.